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FAQ

Questions frequentes

Retrouvez les reponses aux questions les plus courantes.

Support

I cannot access my account.

Use Forgot password or contact support.
Support

How do I report content?

Use the Report button on the relevant content.
Support

What is the response time?

Typically, you get a response within 24 to 48 hours.
Support

How do I contact support?

Use the Support page or the listed email.
Technique

I see an error.

Take a screenshot and contact support.
Technique

I do not receive notifications.

Enable notifications in the app and system settings.
Technique

A video does not play.

Check your connection and try again.
Technique

The app does not load.

Check your connection and try again.
Securite

I think my account was hacked.

Change your password and contact support.
Securite

Are my data protected?

Access is secured and data is handled with care.
Securite

How do I report a suspicious account?

Use the Report button on the relevant profile.
Securite

How do I protect my account?

Use a strong password and do not share it.
Evenements

How do I add it to my calendar?

Use the calendar link if available on the page.
Evenements

Will there be a replay?

If a replay is available, a link will be sent.
Evenements

Will I receive reminders?

Yes, reminders are sent before the event.
Evenements

How do I register for an event?

Click register and follow the instructions.
Prospection

I want to propose a collaboration.

Use the collaboration form on the page.
Prospection

Will my email be shared?

No, it is used only to send newsletters.
Prospection

Why leave your email?

To receive the newsletter and important updates.
Prospection

What is a newsletter prospect page?

It is a public page that presents a newsletter and its content.
Newsletter

I want to change my subscription email.

Update your email in your profile and subscribe again.
Newsletter

How many emails will I receive?

You will receive emails for important new releases.
Newsletter

How do I unsubscribe?

Use the link at the bottom of emails or your profile preferences.
Newsletter

How do I subscribe to a newsletter?

On the newsletter page, enter your email to subscribe.
Paiement

My payment failed, what should I do?

Check your card and try again or contact your bank.
Paiement

Where can I find a payment receipt?

A confirmation email is sent after payment.
Paiement

Is payment secure?

Yes, transactions are handled by a secure provider.
Paiement

Which payment methods do you accept?

Payments are made by card through a secure provider.
Abonnement

When am I charged?

At subscription, then each renewal period.
Abonnement

How do I cancel?

You can cancel from the Subscription page.
Abonnement

How do I subscribe?

Open the Subscription page, choose a plan, and complete payment.
Abonnement

What does the premium subscription include?

Premium benefits are listed on the Subscription page.
Compte

How do I delete my account?

Contact support to request account deletion.
Compte

How do I change my email?

Go to Profile > Account settings and update your email.
Compte

I did not receive the verification email.

Check spam and resend verification from your profile.
Compte

How do I create an account?

Click Sign Up and enter your information.
General

How do I change the language?

Open the language menu at the top and select your language.
General

Which devices can I use Zi-Chat on?

You can use Zi-Chat on the web and on mobile.
General

Is Zi-Chat free?

Yes, a free account is available. Some premium features may be paid.
General

What is Zi-Chat?

Zi-Chat is a social platform with chat, content, and communities in one place.