Support
I cannot access my account.
Use Forgot password or contact support.
Remember to take a break
For your well-being, take a short break (5–10 min) and follow the 20-20-20 rule. Confirm your presence within 120s, otherwise you will be logged out automatically.
3D Icons Color
Choose the color applied to all 3D icons.
FAQ
Questions frequentes
Retrouvez les reponses aux questions les plus courantes.
Support
How do I report content?
Use the Report button on the relevant content.
Support
What is the response time?
Typically, you get a response within 24 to 48 hours.
Support
How do I contact support?
Use the Support page or the listed email.
Technique
I see an error.
Take a screenshot and contact support.
Technique
I do not receive notifications.
Enable notifications in the app and system settings.
Technique
A video does not play.
Check your connection and try again.
Technique
The app does not load.
Check your connection and try again.
Securite
I think my account was hacked.
Change your password and contact support.
Securite
Are my data protected?
Access is secured and data is handled with care.
Securite
How do I report a suspicious account?
Use the Report button on the relevant profile.
Securite
How do I protect my account?
Use a strong password and do not share it.
Evenements
How do I add it to my calendar?
Use the calendar link if available on the page.
Evenements
Will there be a replay?
If a replay is available, a link will be sent.
Evenements
Will I receive reminders?
Yes, reminders are sent before the event.
Evenements
How do I register for an event?
Click register and follow the instructions.
Prospection
I want to propose a collaboration.
Use the collaboration form on the page.
Prospection
Will my email be shared?
No, it is used only to send newsletters.
Prospection
Why leave your email?
To receive the newsletter and important updates.
Prospection
What is a newsletter prospect page?
It is a public page that presents a newsletter and its content.
Newsletter
I want to change my subscription email.
Update your email in your profile and subscribe again.
Newsletter
How many emails will I receive?
You will receive emails for important new releases.
Newsletter
How do I unsubscribe?
Use the link at the bottom of emails or your profile preferences.
Newsletter
How do I subscribe to a newsletter?
On the newsletter page, enter your email to subscribe.
Paiement
My payment failed, what should I do?
Check your card and try again or contact your bank.
Paiement
Where can I find a payment receipt?
A confirmation email is sent after payment.
Paiement
Is payment secure?
Yes, transactions are handled by a secure provider.
Paiement
Which payment methods do you accept?
Payments are made by card through a secure provider.
Abonnement
When am I charged?
At subscription, then each renewal period.
Abonnement
How do I cancel?
You can cancel from the Subscription page.
Abonnement
How do I subscribe?
Open the Subscription page, choose a plan, and complete payment.
Abonnement
What does the premium subscription include?
Premium benefits are listed on the Subscription page.
Compte
How do I delete my account?
Contact support to request account deletion.
Compte
How do I change my email?
Go to Profile > Account settings and update your email.
Compte
I did not receive the verification email.
Check spam and resend verification from your profile.
Compte
How do I create an account?
Click Sign Up and enter your information.
General
How do I change the language?
Open the language menu at the top and select your language.
General
Which devices can I use Zi-Chat on?
You can use Zi-Chat on the web and on mobile.
General
Is Zi-Chat free?
Yes, a free account is available. Some premium features may be paid.
General
What is Zi-Chat?
Zi-Chat is a social platform with chat, content, and communities in one place.